Frequently Asked Questions
Where is your shop located?
You’ll find us at 1 Dundas Road, Sanson, Manawatu – just along from the famous Viv's Kitchen and about 20 minutes from Palmerston North.
When will my order arrive?
Delivery times depend on size and location:
- Under 25kg (urban): 1–3 working days
- Under 25kg (rural): 2–5 working days
- Over 25kg (via Toll / Team Global Express): 3–7 working days
Once your order has been sent, we’ll email you with an update and the courier details. If you haven’t received confirmation or your parcel hasn’t arrived, please email us at partsgaragenz@gmail.com.
Is my address rural?
You can check using the NZ Post tool here:
Find out if your address is rural
Are you a drop shipper?
No! All our items are in stock in our Sanson warehouse.
Where do you ship to?
We ship to any street or rural address in the North or South Island.
Please note we cannot deliver to PO Boxes or Private Bag addresses
Most deliveries are sent with NZ Couriers, though we sometimes use Post Haste or NZ Post. Items over 25 kg are shipped with Toll / Team Global Express.
Do you offer Click & Collect?
Yes, we do! Simply place your order via our online shop, Trade Me store, or by email. We’ll send confirmation once your order is ready for pickup—usually within 3 working hours.
Do you offer a guarantee?
Absolutely. If a part is faulty or you’re not happy with the quality, return it within 30 days of delivery in the same condition and we’ll arrange a full refund or replacement.
Want to see what other customers say?
Read our Trade Me feedback
Do you ship internationally?
Yes, we can ship to most countries worldwide. Just email us your location at partsgaragenz@gmail.com and we’ll provide a shipping quote.
How do I know what make/model my machine is?
If your machine no longer has stickers or branding, there are usually clues on the engine itself. For example, many petrol-powered engines have an engraved code (such as 168F) on the block.
If you’re unsure, you’re welcome to email us photos of your machine and we’ll help identify it: partsgaragenz@gmail.com.